Wahoo is changing the way the world works out - and having a blast doing it! We’re looking for smart, exceptional people who can execute in a fast-paced environment to join the Wahooligan team. Think you're a good fit? Send your resume and a cover letter letting us know why you're excited about Wahoo. There’s never been a time as good as now to join our growing team.

About Wahoo

With offices in Atlanta, Boulder, Brisbane, London, Reno and Tokyo, Wahoo is working to be the global leader in smart training. Wahoo’s mission is to be the global brand of choice for passionate endurance enthusiasts by delivering a simple, yet powerful ecosystem of products for training, competing and having fun.

Wahoo has created a full ecosystem of smart devices and workout content for runners, cyclists, triathletes and general fitness enthusiasts. Wahoo’s award-winning line of products include the KICKR family of smart trainers and accessories, the ELEMNT family of bike computers, the TICKR family of heart rate monitors and training content including The Sufferfest. Founded in 2010, our products are sold globally and we have won multiple innovation awards, including ones from the Consumer Electronics Show and Eurobike. We need creative, passionate, self-starters who thrive in a casual, free-flowing environment to help fuel our growth.

Hear the history of Wahoo from our founder, Chip Hawkins, on the Home Roads podcast.

Listen Here

Wahoo People

Wahooligans are on a constant search for an edge and look to technology to help them find it. While they compete to win, every Wahooligan knows it’s never about the finish line. It’s about the workout waiting on just the other side. A workout that needs a goal. A goal that needs a plan. And a plan that needs to be tracked, analyzed and shared using tools created by people who get what makes them “Wahoo!”

Wahoo team members are good at what we do because we’re passionate about it. We’re looking for folks who have a variety of outside interests and who are as passionate about what they do for work and for fun. You don’t have to be an Olympic athlete or rocket scientist to work at Wahoo, but you should do what you love and love what you do.

Wahoo Team members are self-starting, self-motivated, initiative-taking, and make-it-happen kind of people. We’re a small company, so we need people who can figure things out on their own, know when to ask for help, and can drive things forward quickly and efficiently. We get stuff done. We need people who think different. We are innovators, which sometimes means creating something that’s never been built before and sometimes means just finding a way to do things better, smarter, easier, faster. An ownership mindset is a must - don’t expect for someone to do your job for you. When you accept a role at Wahoo, you own everything that goes along with it. Every relationship. Every deadline. Every outcome. We think excuses kinda suck - so don’t try to blame our dog, Birdie, when your homework isn’t done.

We’re nice people. And a lot of what we do is based on building great relationships. From how we deal with our customers to how we treat one another, our overriding imperative is that we always do what’s right. We want to work with folks who have a friendly, positive attitude and a fantastic ability to play well with others. We want people who build friendships, not networks.

At Wahoo, our culture is an important part of who we are and what we do. If you think this description fits you, we would love to meet you. Please throw your name in the ring and we will do our best to get back to you soon!

Customer Service Coordinator - Atlanta

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Atlanta, GA.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    We’d love to hear from you if you have:

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Customer Service Coordinator - Brisbane

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in Brisbane, Australia.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    We’d love to hear from you if you have:

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Customer Service Coordinator - London

Customer Service Coordinator will work as part of the fabulous Customer Service Team to deliver world-class technical support to Wahoo Fitness customers. These wonderful employees represent Wahoo to consumers for all product and App related questions and concerns. This position has openings based in London, England.

    Technical Responsibilities

  • Resolves issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Use a variety of systems to respond to customer requests and resolve issues
  • Manage inventory flow of all incoming and outgoing customer returns, warranties and replacements for customer resolution
  • Test returns to collect and analyze customer feedback/issues.
  • Create database of product issues for ongoing analysis and partner with developers to resolve issues
  • Contributes to team effort by accomplishing measurable results

    Service Responsibilities

  • Interface with customers, either via email, chat or phone to quickly, efficiently and completely RESOLVE customer service issues
  • Use our customer service management system, Zendesk, to log and manage customer service interactions
  • Coordinate shipments of defective products to manufacturers for testing and/or credit
  • Manage in-house spare / refurbished parts inventory
  • Communicate with customer to keep them updated thought-out the resolution process the status of product (received, tested, replaced, cancelled)

    We’d love to hear from you if you have:

  • Qualified candidates for this role will possess a minimum of 1-3 years demonstrated experience performing a customer service role.
  • Prior experience working in a customer service role for a technology company dealing with connective devices preferred.
  • Demonstrates the ability to learn, understand, and follow established procedures based on technology.
  • Technologically savvy; experience using Zendesk (or comparable customer service management system), Google Drive, and Microsoft Office a plus
  • Exceptional Customer Service Skills; pleasant, patient, and friendly attitude; plays well with others
  • Ability to handle all customers patiently and with kindness
  • Excellent written and verbal communication skills plus practiced listening skills
  • Detail oriented with strong organizational ability to handle multiple events simultaneously
  • Strong ability to problem solve and prioritize
  • Has “thick skin” and is able to handle complaints and unpleasant customers
  • Strong bias for action and demonstrated desire for ownership
  • Excellent time management and follow-up skills
  • Foreign language a plus
  • Enjoys cycling (or running) is a plus
  • Entrepreneurial spirit and passion for sport/fitness and technology
  • Willingness to work flexible schedule to include early evenings and weekends.
  • Ideal candidate is self-motivated and additionally works well in a team environment

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Front End Web Developer

Wahoo is looking for a front end developer with UX knowledge to join our e-commerce team. Your primary focus is to help us build and continuously innovate the user experience on wahoofitness.com. The ideal candidate is design focused with a passion for coding and is able to share ideas and collaborate in a team setting. You should have a flexible, creative approach to problem-solving, and have the ability to take technical ownership with respect to development changes.

This position is based in Atlanta, GA and will report to the Director of e-commerce.

    In this role, you will:

  • Write efficient, reusable and documented code for HTML, CSS and Javascript.
  • Work closely with our back-end developer and third-party agency to ensure the integrity of the UX/UI throughout the websites.
  • Troubleshoot any front end technical or performance issues that may arise.
  • Self-manage development tasks and proactively raise issues, concerns, and suggestions to the team.
  • Develop new functionalities to improve our e-commerce experience.
  • Ability to work on blank canvas concepts and bring original, innovative ideas to life (surprise us!)
  • You will work to bring UX designs/wireframes to life, while re-imagining, refining and improving existing websites as well.
  • Will need to uphold brand identity and cross-website consistency while respecting individual websites.
  • You will need to have an eye for details and keep an eye on the big picture.

    We’d love to hear from you if you have:

  • Passion for fitness
  • Self-driven and motivated to achieve desired, creative results
  • Strong problem solving and critical thinking skills and attention to detail
  • 4+ years web development experience
  • Experience theming/styling with HTML5 and CSS3 for as long as you remember.
  • Experience theming/styling with HTML and CSS for as long as you can remember
  • Experience working with SASS, SCSS, or LESS based style sheets
  • Proficient understanding of code versioning tools, such as Git
  • Experience in CMS platforms such as WordPress
  • Knowledge of responsive design concepts and best practices of UX/UI design and development as it pertains to eCommerce
  • Good understanding of SEO principles
  • Good understanding of browser rendering behavior and performance optimization of applications for maximum speed and scalability
  • Strong communication skills to work cross functionally and communicated ideas with marketing, sales, and product development
  • Ability to work autonomously, as well as in a team, and to respect project timelines

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Sales Support Specialist - London

The Sales Support Specialist will work with Global Accounts and Independent Bike Dealer teams to help drive revenues by providing day-to-day order, distribution and billing support to several key global accounts as well as independent bike dealers.

Fluency in English is required, and multi-lingual is preferred. The position is based in London, UK. Competitive compensation package (including healthcare) provided.

    In this role, you will:

  • Accept Purchase Orders (POs) from customers and process in a timely manner
  • Confirm product availability by accessing the Company’s inventory system
  • Create necessary files, invoices, labels, packing lists, customs documents, etc.
  • Generate freight quotes utilizing the Company’s product shippers
  • Work with the Company’s 3PL warehouses to ensure product shipment
  • Manage Advanced Shipping Notices (ASNs)
  • Accurately invoice customers in a timely manner
  • Follow up with customers regarding outstanding, unpaid invoices
  • Work with customers to receive returned products when necessary
  • Respond and resolve customer questions and concerns in a timely manner
  • Supports customers with marketing requests

    We’d love to hear from you if you have:

  • Attention to detail
  • Strong ability to problem solve
  • Excellent written and verbal communication skills
  • Experience and comfort with various computer systems (invoicing, shipping, etc.)
  • Strong bias for action and demonstrated desire for ownership
  • Ability to multi-task and appropriately prioritize
  • Entrepreneurial spirit
  • Passion for sport fitness and technology

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

JavaScript Web Developer (REMOTE)

The JavaScript Web Developer will help shape the future of Wahoo's products. This role would be to assist teams with the development of cloud-based applications and services.

    In this role, you will:

  • Work as part of a distributed software development team to develop and maintain Wahoo’s web applications and services
  • Develop software inline with our existing software architecture and coding guidelines
  • Implement new features and modules inline with our project and release milestones
  • Liaise with other members of the team through virtual and physical meetings

    We’d love to hear from you if you have:

  • 3+ years of professional web application development experience
  • BS in Computer Science or equivalent degree or experience
  • Experience building and supporting high-scale, high-performance web applications in a cloud environment
  • Experience in NodeJS and comfortable working at all layers: HTML, CSS, JavaScript, Web Services, APIs, and Database storage
  • Understanding of HTML/CSS (SCSS, SASS)
  • Modern JavaScript framework experience (Angular, React, Vue)
  • Understanding of Asynchronous JavaScript patterns (Promises, Callbacks, Async/Await)
  • Experience building and designing APIs (REST, GraphQL)
  • Well versed with Relational database technologies (MySQL, PostgreSQL)
  • Well versed in Document/Object-based database technologies (Redis, Mongo)
  • Experience with writing automated tests (Mocha, Jasmine, Selenium)
  • An appreciation for the benefits of Agile practices
  • Strong communication skills

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Quality Engineer

Department: QUALITY

Posizione: ATLANTA HQ

Reports to: HEAD OF QUALITY

We’re looking for a QUALITY ENGINEER to help US take quality to the next level for our new development products.

Are you excited about the challenge of building quality processes into new products, driving change and motivating teams to design with a quality first mentality? Then throw your name in the ring!

    In this role, you will:

  • Build Wahoo quality critical activities into the design process while leading and motivating teams to drive them towards completion from R&D to product launch.
  • Facilitate Quality working sessions with engineering and manufacturer teams on DFMEAs, DVP&Rs,
  • DFM/DFA reviews, PFMEA, Control Plans, Work Instructions, Pre MP sampling procedures, etc.
  • Drive and lead all new product development quality milestones with affected departments.
  • Ensure teams adhere and are accountable to completing Quality tasks according to timelines.
  • Review Quality exercises and work with teams to ensure proper completion.
  • Provide expert guidance and direction in Design for Assembly and DFM in engineering design reviews.
  • Perform root cause analysis with teams when design validation issues occur.
  • Liaise with overseas Quality teams to obtain, review and provide feedback on quality deliverables.

    We’d love to hear from you if you have:

  • BS Mechanical, Industrial, Manufacturing Engineering or Equivalent
  • 5-10 years of experience in an ISO quality manufacturing environment
  • Preferred: 5+ years of experience leading quality programs and processes within an organization
  • Strong understanding of PPAP, Quality Management Systems and ability to educate, train and facilitate working sessions with engineering teams
  • Ability to influence, coach and lead teams or individuals new to a quality system approach
  • Solid knowledge of product development phases and milestones (EVT, DVT, PVT, MP)
  • Understanding of design validation vs manufacturing validation design principles
  • Experience in both Agile and Lean based product development systems
  • Ability to lead root cause analysis and brainstorming sessions with others
  • Good understanding of statistical methods, quality tools and methodologies
  • Process Driven and a continuous improvement mentality on and off the job
  • Possess a change agent personality who can motivate teams to integrate quality
  • Ability to travel overseas 10% of the year

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Test Engineer

Wahoo Fitness is one of the leading companies in the endurance sports industry. We're looking for a Test Engineer to join our app team and help us further develop one of the most creative, effective and innovative training platforms on the market today: The Sufferfest.

    In this role, you will:

  • Work in a small, dynamic team to develop and test The Sufferfest software on web, mobile, API and integration with 3rd party trainers and sensors
  • Estimate, prioritize, plan and coordinate testing activities
  • Identify, record, document thoroughly and track bugs
  • Share development/team organization work in an agile-scrum environment
  • Identify and design test plans, develop and execute test cases
  • Setup up test environments and ensure proper version control/management

    We’d love to hear from you if you have:

  • Bachelor's in Computer Science or equivalent in work experience
  • 2+ years of commercial software testing experience
  • Passionate for sport fitness, technology and software testing
  • Knowledge of API testing using Postman or equivalent toolset
  • Understanding of Cross Browser compatibility testing
  • Experience documenting test cases using BDD and Cucumber
  • Comfortable working with Jira, TestRail, VersionOne or equivalent work tracking toolset
  • Experience testing in an Agile/DevOps environment
  • Bluetooth Smart (Low Energy), ANT+ experience a plus
  • Testing including hardware experience a plus

About Wahoo Fitness: Wahoo was created from a simple vision: help athletes get more out of every workout. Our people fuel our growth through their passion for serving the endurance athlete that borders on obsession. We need creative self-starters who thrive in a casual, free-flowing environment.

Powered By OneLink